Joined: January 2021. Andrew began his career with us in one of our sales teams before moving into Quality Assurance, where he helped ensure we consistently delivered great customer outcomes. Today, as our Academy Trainer, he helps shape the next generation of Protect Line talent, giving new starters the skills, knowledge and confidence they need to succeed from day one.

Joined: December 2019. Rachael joined our Isleworth office in 2019 as a Sales Executive, helping customers protect what matters most. Through a customer-first approach and by taking the time to understand each person’s needs, she helps customers find the right protection for themselves and their loved ones.

Joined: May 2017. Katy has been helping customers find the right protection since 2017. Her role involves building relationships, understanding what matters most to each customer and helping them make informed decisions about their cover. Working part-time allows Katy to balance a rewarding career with life as a mum to her beautiful daughter.

Joined: March 2020. Conway works closely with customers who already have cover in place, helping them review their protection as their circumstances change. Through great conversations and a genuine understanding of customers’ needs, he helps ensure families continue to have the right protection in place for the future.

Joined: October 2017. Cam’s journey is a great example of the opportunities available at Protect Line. Starting as a Junior Sales Executive, he progressed through the ranks into Sales Management before taking on his current role as Aftersales Manager. Today, he leads and develops one of our Aftersales teams, helping colleagues achieve their goals through coaching, motivation and ongoing support.

Joined: December 2022. Tori joined Protect Line as a Quality Assurance Assessor, reviewing customer calls and helping maintain the high standards we’re known for. Now a Sales Quality Coach, she supports and develops our sales teams through coaching, live listening and real-time feedback, helping colleagues grow in confidence and capability.